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I have noticed in my daily routine how great customer service makes me feel like I want to keep doing business with a company. The reverse is also true: rude, impatient or uninformed employees can turn my business away. Customer service is defined as “a function of how well an organization meets the needs of […]
I think I have already found the Employee of the year, though it is only April. Positive attitude, engaged in his work, exemplary customer service, eager to meet the needs of his customers, he LOVES his job. “I can’t believe I get paid to work here.” I met Steven at Universal Studios in Orlando, when […]
What does Employee Engagement have to do with going away for a weekend retreat? I just got back from a fabulous weekend womens retreat-a time for encouragement, fun, inspiration and being with all my great women friends. After the event, I said to my friend, who had done much of the planning, what a great […]