Counseling for individuals, couples, adults and teens in Crystal Lake, Algonquin and McHenry County,
I have noticed in my daily routine how great customer service makes me feel like I want to keep doing business with a company. The reverse is also true: rude, impatient or uninformed employees can turn my business away. Customer service is defined as “a function of how well an organization meets the needs of […]
In “Working with You is Killing Me” by Katherine Crowley and Kathi Elster (Warner Business Books), the authors identify how to understand toxic people, how our boundaries get violated, how the roles we play feed into negative workplace relationships and how to get unhooked from it. This is one of the most popular trainings I […]
I think I have already found the Employee of the year, though it is only April. Positive attitude, engaged in his work, exemplary customer service, eager to meet the needs of his customers, he LOVES his job. “I can’t believe I get paid to work here.” I met Steven at Universal Studios in Orlando, when […]
When it comes to the “boss man” (or woman), the role they play in our lives can vary from a boss, manager, counselor or coach. They can also be a lot of other things that can either greatly improve our life and job, or make it miserable. Being a trained counselor who has worked in […]
The thing that makes work so difficult is, frankly….difficult people! There are stresses about getting a project done, how I will perform, having too much to do, or working on something in a new arena which makes me feel unsure or incompetent. But generally the middle of the night awakenings, headaches, churning stomach and “I […]
Passion is what drives and compels you, what energizes and motivates you. Passion is what gives you life. It is the why and what that gives you a reason for being. Often it is hard to articulate what your passion is. So if someone would ask you (or me): WHAT excites you? WHAT do you […]
What does Employee Engagement have to do with going away for a weekend retreat? I just got back from a fabulous weekend womens retreat-a time for encouragement, fun, inspiration and being with all my great women friends. After the event, I said to my friend, who had done much of the planning, what a great […]
I have just had the business education of a lifetime…having to do with the famous quote, “necessity is the mother of invention.” (by Plato, of all things). My daughter is taking a missions trip to Central America to help build a school, work with the orphans and widows and support the work at the hospital. She is going […]
PERSUASION: (defn.) -to imply influencing someone’s thoughts or actions; winning over a person to a certain course of action; willing to yield to reason. The art of persuasion. Getting people to see my side of things. Winning friends and influencing people. Leading so others will follow. Being the trend setter….or the lead in the market. […]
There is that joke about light bulbs….how many (fill in the blank) does it take to change a light bulb? The one for social workers is: it only takes one (social worker) to change a light bulb, but it really has to WANT to be changed. (ugh, old joke, but there you have it). Another sayinig […]