Counseling for individuals, couples, adults and teens in Crystal Lake, Algonquin and McHenry County,
Harassment comes in many varieties-teasing, ridiculing, and put downs all the way to people being passed up for assignments, raises, promotions and jobs. On a continuum of behavior, imagine a timeline from a starting place of a “healthy, functioning well” workplace environment in which employees do their job well, are trained for their job functions, […]
I have noticed in my daily routine how great customer service makes me feel like I want to keep doing business with a company. The reverse is also true: rude, impatient or uninformed employees can turn my business away. Customer service is defined as “a function of how well an organization meets the needs of […]
In “Working with You is Killing Me” by Katherine Crowley and Kathi Elster (Warner Business Books), the authors identify how to understand toxic people, how our boundaries get violated, how the roles we play feed into negative workplace relationships and how to get unhooked from it. This is one of the most popular trainings I […]
I think I have already found the Employee of the year, though it is only April. Positive attitude, engaged in his work, exemplary customer service, eager to meet the needs of his customers, he LOVES his job. “I can’t believe I get paid to work here.” I met Steven at Universal Studios in Orlando, when […]
When it comes to the “boss man” (or woman), the role they play in our lives can vary from a boss, manager, counselor or coach. They can also be a lot of other things that can either greatly improve our life and job, or make it miserable. Being a trained counselor who has worked in […]
The thing that makes work so difficult is, frankly….difficult people! There are stresses about getting a project done, how I will perform, having too much to do, or working on something in a new arena which makes me feel unsure or incompetent. But generally the middle of the night awakenings, headaches, churning stomach and “I […]
Passion is what drives and compels you, what energizes and motivates you. Passion is what gives you life. It is the why and what that gives you a reason for being. Often it is hard to articulate what your passion is. So if someone would ask you (or me): WHAT excites you? WHAT do you […]